Terms and Conditions
Last updated: May 2026
By using agentesIA, you accept these terms. If you do not agree, do not use the service. These terms apply to both the public site and the admin panel.
1. What is agentesIA
agentesIA is a SaaS service for creating and operating conversational AI agents for customer support and sales across multiple channels, including WhatsApp, Instagram, Messenger and email. We provide it under a monthly subscription model.
2. Accounts
You are responsible for the accuracy of the data you enter, keeping your password safe and all activity carried out under your account. You can close your account at any time from the panel.
3. Payments and subscriptions
Subscriptions are billed monthly through MercadoPago. Billing renews automatically. You can cancel at any time from the panel. Cancellation does not refund the current period, but it stops the next renewal. If a charge fails, we notify you and may suspend the service until the payment issue is resolved.
4. Acceptable use
You cannot use agentesIA to send spam or unsolicited messages, distribute illegal content, impersonate others, automate fraud or carry out any activity against the law. We reserve the right to suspend accounts that violate these rules.
5. Availability
We take reasonable steps to keep the service available, but we do not guarantee 100% uptime. The Premium plan includes an explicit SLA. Other plans are provided on a best-effort basis.
6. Intellectual property
The agentesIA software, brand, design and code are ours. What you create inside the product, including agent knowledge bases, conversations and configuration, is yours and can be exported at any time.
7. Limitation of liability
agentesIA is provided as-is, without warranties beyond those required by law. We are not responsible for indirect damages resulting from use or unavailability of the service. Our maximum liability is limited to the amount billed in the 12 months before the event.
8. Changes to these terms
We may update these terms. If a change is relevant, we notify you by email 30 days in advance. If you keep using the service after the effective date, you accept the new terms.
9. Jurisdiction
These terms are governed by Uruguayan law. Any dispute is resolved in the courts of Montevideo.
10. Contact
For legal inquiries, use the contact form.